Refunds and disputes
Recharge, crediting, and refund rules should be clear first
ClaudeU recharge purchases balance for the current account. Confirmed payments credit the account, usage is debited by records, and abnormal orders or duplicate payments can be handled through support.
What you buy
Confirm the purchase object before payment.
- Recharge purchases ClaudeU balance, not an official account, membership tier, or team seat.
- Balance is credited to the current signed-in account, so check the email and amount before paying.
- If payment is processing, keep the order ID and avoid immediate duplicate purchases.
Cases we can review
We resolve issues with verifiable records.
- Payment succeeded but balance was not credited after a long delay.
- A network refresh appears to have created a duplicate payment for the same account.
- An order is failed, cancelled, or disputed and needs review.
- Uncredited or suspected duplicate payments usually receive a resolution within 3 business days; payment-channel reviews may take longer.
Usually not reversible
Used balance must be reviewed against records.
- After balance has been consumed by actual usage, the original order cannot simply be fully reversed.
- Problems caused by unsafe account, email, or code handling require boundary review first.
- Where law or payment channel rules require a different outcome, those rules apply.